Electric Blinds FAQs: Everything You Need to Know

Ordering is easy! Choose your blind, enter your measurements, choose your accessories, and get an instant price with delivery details. Complete our secure checkout, and we'll do the rest.

Need help? Contact us via Live Chat, email, or call 01484 622555

Enter your measurements and select your accessories on any product page to see the price instantly. Add items to your basket to view your total-no checkout required.

For orders of 12+ blinds or business enquiries, contact us via Live Chat, email, or call 01484 622555

We'll do our best to help, but once production has started, changes aren't possible. To request an amendment, contact us via Live Chat, email, or call 01484 622555

SureFit Protection gives you peace of mind when ordering online. From just £9.95 per item, if you make a measuring mistake, we'll replace your blind* (see terms). If the new size is larger, you'll only pay the difference and delivery. To learn more or add SureFit to your order, click here. Need help? Contact us via Live Chat or email.

We accept all major Debit and Credit Cards, Klarna (Pay Later or Pay in 3), PayPal (including PayPal Express), and Apple Pay-securely through our website checkout.

Yes! You can order up to 8 free material samples by clicking ‘Order Free Sample' on any product page and registering your details. We'll dispatch your samples within 1 working day so you can see and feel the material before you buy. Once you've chosen your favourite, return to our website to place your order-the samples are yours to keep. Need more details? Click here or contact us via Live Chat or email.

Yes! Our trade division provides blinds for businesses of all sizes, offering competitive pricing, bespoke finishes, and a simple online ordering process. We work with care homes, schools, offices, student accommodation, retail spaces, and more-supplying high-quality blinds in larger sizes with custom options.

For bulk orders or large-scale projects, request a personalised quote by emailing [email protected] or calling 01484 622555

We'll do our best to make changes, but once production has started, amendments aren't possible. To request an update, contact us via Live Chat, email, or call 01484 622555

Yes. You'll receive an order confirmation email with estimated lead times. Once your order is dispatched, we'll send a tracking link so you can follow its progress. Most UK mainland orders arrive the next working day after dispatch, but please allow two days. Deliveries to remote areas or outside the UK may take longer.

Track your order here.

We've made installation simple with step-by-step guides in video and PDF format. These will be emailed when your order ships, or you can view them in advance here. For any questions, contact us via Live Chat or email.

We're sorry to hear that, but don't worry-we'll sort it quickly. First, check the contents even if only the packaging looks damaged.

If your blinds are damaged, take clear photos of the issue and email them to us here.

One of our team will be in touch to arrange a solution. For further help, contact us via Live Chat or email.

We're sorry for the mix-up and will resolve it quickly. Please take clear photos of the issue and email them to us here.

If the problem relates to sizing, include a metal tape measure in the photo for reference.

Our team will review and contact you to arrange a solution. For further help, reach out via Live Chat or email.

We're sorry to hear that and will resolve it quickly. Please take clear photos showing the fault and email them to us here. If the issue relates to size, include a metal tape measure in the image for reference.

Once we've reviewed the details, a member of our team will contact you to arrange a solution.

For further help, reach out via Live Chat or email.

Don't worry-we'll get this sorted. Some products are shipped from different suppliers, so your order may arrive in separate deliveries. Contact us via Live Chat or email, and our team will investigate and resolve the issue for you.

Because all of our blinds are custom-made to your exact measurements, we're unable to accept returns on these items. To avoid disappointment, we recommend using our free sample service before ordering, so you can see and feel the material in advance.

If you have any questions, contact us via Live Chat or email.

To view our returns policy click here

No. Our electric blinds and curtain tracks are designed for easy DIY installation.

We provide step-by-step measuring guides for each product type on our website. Click here to view.

Fitting is quick and straightforward. Visit our installation guides for detailed instructions for each blind style.

We offer a wide range of motorised options to make your home smarter and more convenient. Our collection includes electric roller and double roller blinds, Roman blinds, wooden blinds, and curtain tracks, all powered by Somfy technology. We also provide accessories designed to enhance functionality, improve energy efficiency, and protect your privacy.

Yes. Electric blinds are cordless, eliminating hanging cords and chains that pose a strangulation risk. Operation is via remote, app, or voice control, making them a safer and more convenient choice for family homes.

On average, batteries last 6–12 months, depending on usage. For quick recharging, use our compatible charger. For longer performance, choose a solar-powered option-ideal for south-facing rooms. Solar panels reduce the need for manual charging, though occasional top-ups may still be required.

You can select for a rechargeable battery operation at point of purchase that's easy to top up using our charger. Alternatively, choose the Somfy WireFree Li-Ion Solar Panel for an eco-friendly solution. It uses natural light to keep your blinds powered, although rooms with limited sunlight may still require occasional manual charging. Prefer uninterrupted power? Opt for a mains-powered setup.

Yes. The Somfy WireFree Li-Ion Solar Panel uses natural light to keep your blinds powered. In rooms with less sunlight, occasional manual charging may still be necessary.

Yes. The TaHoma Switch connects your blinds to Alexa or Google Assistant through Wi-Fi for seamless voice control.

Yes. The TaHoma Switch is required for Alexa and Google integration and unlocks advanced features like smart scheduling and automation routines.

Yes. Using the Somfy TaHoma app, you can control your blinds remotely as long as your TaHoma Switch is connected to Wi-Fi.

You can control blinds individually using a single channel on your remote. Each channel can manage up to 10 blinds, which will move simultaneously when grouped. For even more flexibility, you can create custom groups in the Alexa or Google Home app for tailored voice control.

No, but for best results, name your blinds clearly in your smart home app and use those names in commands. For example: “Alexa, close bedroom blinds” or “Hey Google, open office blinds.”

Yes. Use the TaHoma app to set daily routines or timed scenarios-for example, opening blinds at 7 a.m. and closing them at sunset.

Not currently. TaHoma Switch does not support HomeKit, but you can use the TaHoma app or Alexa and Google Assistant for control.

Press the My button to stop your blind at any time. You can also stop it by turning the thumbwheel or pressing either the Up or Down button.

Briefly press Down to move the blind to its lower limit. Then, press and hold Up and Down together until the blind jogs. Adjust by holding Up or Down until the new position is reached. Confirm by holding My until the blind jogs again.

To pair your remote, press and hold the programming button on the motor until the blind jogs. Then, press and hold the programming button on your remote until the blind jogs again. This confirms pairing. Refer to the pairing section in our fitting guides for detailed steps.

Yes. Each remote channel can control a single blind or a group of up to 10 blinds, which will move together. You can switch between channels on your remote for individual or grouped control.

Press and hold the motor's programming button until the blind jogs twice. This clears all settings and returns the blind to factory mode. You'll need to re-pair the remote after this step.

The My button stops the blind at any point during movement. It also stores your favourite position, allowing you to return to it with one press.

Move the blind to your desired position, then press and hold the My button until the blind jogs. This position is now saved as your favourite. Press My anytime to return to it.

Close the slats and dust with a soft duster or microfiber cloth. Tilt the slats and repeat. For stubborn marks, use a slightly damp cloth-avoid soaking the wood.

Use the soft brush attachment on your vacuum (low setting). Open the blind fully and gently brush from top to bottom.

Fully lower the blind and wipe with a soft, damp cloth. PVC and wipe-clean fabrics make this even easier.

Lower the blind and dust with a microfiber cloth. For marks, lightly wipe with a damp cloth-do not oversaturate the fabric.

Start by checking the remote battery-replace it if the LED doesn't light when pressed. Next, ensure the motor has power: For battery-powered blinds, check connections and battery charge. For mains-powered blinds, confirm the power supply. If issues persist contact us for further advice.

This often indicates a low battery. Recharge and try again. If fully charged, the motor may be encountering resistance-check for obstructions, tight brackets, or fabric jams.

Replace the remote battery if the LED doesn't light up. If the battery is fine, make sure the remote is paired with the blind (or TaHoma hub if using smart control).

The limits may need recalibration. Check the remote and reset the limits following the user guide.

This usually means the blind isn't level. Check bracket alignment and ensure the fabric or slats aren't caught.

Likely due to a low battery or motor overheating after repeated use. Recharge and allow the motor to cool.

Check the power source and pairing settings. If powered and still unresponsive, it may need re-pairing with the remote or TaHoma hub.

RTS (Radio Technology Somfy®) is Somfy's wireless control platform for electric blinds. It offers reliable communication up to 20 feet (65 feet in optimal conditions), works through walls, and uses a secure rolling code system.

RTS is a one-way system (remote sends commands, but no feedback), making it simple to program. io-homecontrol® is two-way, allowing communication both ways. If you have other motorised products that use io-homecontrol® these can be added to the Tahoma app for full smart home control

Signal strength can be reduced by thick walls, metal structures, nearby RF devices, dense Wi-Fi networks, or limited antenna access. Household items like cordless phones and microwaves can also interfere.

Our blinds use RTS technology, not Zigbee. However, you can achieve smart home integration via the TaHoma hub and app, which connects with Alexa, Google, and other platforms. If you have other motorised products that use Zigbee these can be added to the Tahoma app for full smart home control.

No. Electric blinds are engineered for smooth, quiet operation-ideal for bedrooms, living spaces, and home offices.

Electric blinds typically move at a smooth, controlled speed for safety and durability-fast enough for convenience but slow enough to prevent damage.

Yes, our Somfy-powered electric blinds feature built-in safety mechanisms to prevent damage. If the motor detects resistance, it will stop automatically.

No. Somfy motors are designed for long-term reliability, even with frequent use. Regular operation will not cause premature wear when installed and maintained correctly. For added peace of mind all our electric blinds and curtain tracks come complete with a five-year guarantee.

Yes, electric blinds will remain in their last position during a power outage. Battery-powered blinds continue to function normally.

Yes! You'll receive an order confirmation email with your estimated lead time (excluding weekends and Bank Holidays). Once your order is dispatched, we'll email you a tracking link so you can follow its progress. Most UK mainland orders arrive the next working day after dispatch, though some locations may take a little longer. 

Track your order here

Your estimated lead time will be shown in your order confirmation email. Once dispatched, most UK mainland orders arrive the next working day (please allow two days). Deliveries to remote areas and outside the UK may take longer. You'll receive a dispatch email with a tracking link as soon as your order is on its way. 

Track your order here

Your order will be dispatched together based on the longest lead time. Once shipped, most UK mainland deliveries arrive the next working day (please allow two days). Remote areas and international deliveries may take longer. You'll receive a dispatch email with tracking details when your order is on its way. 

Track your order here.

We use trusted courier partners, chosen based on your location and the size and weight of your order. Once dispatched, you'll receive an email with tracking details so you can follow your delivery. 

Track your order here.

Yes. We'll email you a dispatch confirmation with a tracking link so you can follow your delivery updates in real time. 

Track your order here.

Yes, all deliveries require a signature. If you're not home, the courier may try a neighbour or leave your parcel at a local depot for collection.

You can request delivery to a neighbour in advance. If no one is available, the courier will attempt redelivery. Use your tracking link to monitor progress and manage delivery options.

We'll do our best to help, but once production has started, changes aren't possible. To request an amendment, contact us via Live Chat, email, or call 01484 622555