Made to Measure Electric Blinds
All made to measure electric blinds are created specifically to your order and tailored to your exact requirements. As such, we are only able to accept returns in the event of:
- A manufacturing fault
- A product that does not match the specifications confirmed in your order
We are unable to accept returns or provide refunds if you change your mind or are not satisfied with your selection. We strongly encourage you to make use of our free fabric sample service before placing your order to ensure you’re happy with your chosen fabric and colour.
Damaged or Faulty Goods
In the rare event that your item arrives damaged or develops a fault, please notify us as soon as possible. We may ask you to provide photos to help us resolve the issue quickly. If a replacement or repair is required, we’ll arrange this at no additional cost to you.
How to Return an Item
Before sending anything back, please contact our customer service team to obtain authorisation and ensure your return is processed efficiently.
- Please write your order number clearly on the package you are returning.
- Please return in suitable packaging to avoid damage.
- We recommend using a tracked or signed-for delivery service, as we cannot be held responsible for items lost or damaged in transit.
- If you would like us to arrange collection, a charge of £14.95 per parcel will apply (this is a fixed carrier fee and non-negotiable).
Returns Address
Powered Blinds
Returns Department
Building 2, Colne Bridge Road
Colne Bridge
Huddersfield
West Yorkshire
HD5 0RH
UK
Need Help?
If you’re unsure about whether your item qualifies for return or have any questions about the process, our friendly customer care team is here to help.
- 📧 Email: [email protected]
- 📞 Phone: 01484 622555
- Mon-Thu 8:30am - 9:30pm (live chat only from 6pm), Fri 8:30am - 6pm, Weekends 10am - 4pm (live chat only)
