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    Help & advice

    We hope our Help & Advice section will give you all the information you need to help you buy your motorised blinds.

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    Why motorised blinds?

    Remote controlled blinds are much more than an affordable luxury; they can really enhance your life.

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    Measuring up

    Our guide shows you how to measure up accurately to ensure your blinds fit perfectly into place.

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    How to install

    Our motorised blinds are as easy to install as normal roller blinds, so you can fit them yourself.

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Terms & Conditions

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.


You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Before placing a binding order and paying for it, you will be required to click on the button marked “I agree to Terms & Conditions”. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

You should print a copy of these terms and conditions for future reference.

1. INFORMATION ABOUT US is a site operated by Figest B.V. (we). We are registered in the Netherlands under company number 28045903 and with our registered office at Jacobus Ahrendlaan 1, 2132 LP, Hoofddorp, Holland.  Our UK VAT number is 117 3215 46.


Our site is only intended for use by people resident in the United Kingdom (“the Serviced Countries”). We do not accept orders placed by individuals located outside this country. This site is in English only. All communication with you will be in English only


By placing an order through our site, you warrant that:

(a) You are legally capable of entering into binding contracts; and

(b) You are at least 18 years old; and

(c) You are resident in one of the Serviced Countries; and

(d) You are accessing our site from that country; and

(e) You are ordering our products as a consumer for your own private use.

4. General

4.1 In these conditions:

4.1.1 “Contract” means tfhe contract, comprising these conditions, for supply of Product;

4.1.2 “Customer” means any customer who is purchasing outside the course of his or her business or trade;

4.1.3 “Order” means the order through the relevant page on the Website by you for the Product accepted by us in our Order Confirmation;

4.1.4 “Order Confirmation” means our email to you confirming the Order;

4.1.5 “you” / “your” mean the Customer submitting an order for Product;

4.1.6 “Powered Blind” in the context of the Product means the Customer specified made to measure motorised blinds to be supplied by us as noted in the Order;

4.1.7 “Standard Product” in the context of the Product means the ‘off the shelf’, ready made Product to be supplied by us as noted in the Order;

4.1.8 “we”/”us”/”our” mean Figest B.V. trading as, registered office, Jacobus Ahrendlaan 1, 2132 LP, Hoofddorp, Holland and registered for UK VAT  with number 117 3215 46;

4.1.9 “Website” means


5.1 The main 4 steps to place your order are described below. Please note that every choice you make can be changed until you click on “place order” during the checkout process:

5.1.1 Your shopping cart

In our site, whenever you see a product we sell online, you will find a link to your shopping cart through an “add to cart” button. If a product is temporarily unavailable within 30 days from your order, you will however not be able to add it to your shopping cart but will be informed that it is unavailable.

5.1.2 Identify yourself

To access your [account], you will need to identify yourself.

If you have already registered yourself on our site, you simply have to indicate your email address and password.

If you are not yet registered, please register by following the various steps indicated on the site under button “create an account” on the ‘Customer login’ page. Please note that we will indicate when information requested is necessary so that we can process your order.

We will also ask you to choose how we can use your personal data.

Then validate your identification data and your choice.

Our use of your personal data is governed by our “privacy policy” which can be found on our website.

5.1.3 Delivery

Unless otherwise expressly agreed in writing, any delivery or supply date or time specified by us in any Order or otherwise is a best estimate only and we will not be liable to you for any loss or damage sustained by you if we fail to meet that time scale because of circumstances beyond our reasonable control. Some UK postcode areas may be subject to a longer delivery time.

Depending on the products you order, delivery charges will vary:

Sample orders – Free

Product orders to UK mainland adddresses – Free

Product orders to the following UK areas will incur a £20.00 surcharge – Scottish Highlands & Islands, Isle of Man, Channel Islands, Northern Ireland, Isle of Wight, Isles of Scilly, Postcodes AB36-38, BT, FK19-21, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-63, JE, KA27-28, KW, KY1, PA28-35, PA37-78, PH1-2, PH5-50, PO30-50, TR21-25, ZE

We will deliver the Products to the place noted in the Order. To ensure we can deliver your powered blind to you, include as much of your delivery address as possible. E.g – include the flat number or company name if appropriate, and double-check your details to be on the safe side.

The delivery address is not necessarily the same as invoicing address, and whenever you have already ordered a product online in our site, the previous delivery address will appear. You can change the delivery address at this point if necessary.

Please note that only one delivery address will be accepted per order. Products may be sent in separate deliveries and the estimated delivery time to complete the order will be based on the product which will take the longest to become available.

5.1.4 Payment and description of your order

Payment details :

Information on your order will appear, indicating which products you have ordered, the price of the products (VAT included), delivery charges, special refunds if any, full net price, invoice and delivery addresses.

At this stage, as at previous stages, you can go back, step by step, and modify any information you provided. You can also simply cancel your order.

If and when you want to place a firm order, then you will have to confirm acceptance of these terms and conditions of supply and to click on the button “place order” to confirm your order. Such confirmation implies full acceptance of our terms and conditions of supply.

Then you will have to indicate which payment option you want to use for the transaction. Please note that the only currency accepted is the UK £.

Complete the payment process (the payment options we accept are indicated in 10.6 of the terms and conditions of supply) , validate your data and click on “complete payment”. Such click will process your payment details and take payment.

After placing an order, you will receive an e-mail from us acknowledging that we’ve received your order and payment (the Order Acknowledgment of Receipt). Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us.  We will send you an email to confirm that the Product has been dispatched (the Dispatch Confirmation) together with the invoice for that order.

The Contract will relate only to those Products for which we have accepted an order via an Order Acceptance, and under the terms detailed in the Order Acceptance.


Security – The Somfy website uses the Docdata payment system which uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.

Transaction Encryption – The transfer of purchase details from the Poweredblinds website to Docdata are encapsulated using encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof via SSL.

Security for the consumer – Any communication between the consumer and Docdata is also encrypted to the maximum strength supported by the consumer’s browser using 128 Bit SSL. Consumers are also protected from fraudulent use of their card in a “card not present” environment, by their card issuers. The card issuers provide the right for consumer to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.


If you are contracting as a consumer (please note that under clause 3 you have warranted that you are doing so), you may cancel a Contract at any time up to the fourteenth day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 11).

To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

You will not have any right to cancel a Contract for the supply of a ‘Powered Blind’ Product:

‘Powered Blind’ Products include but are not limited to all Products fabricated to the Customers measurments, and will be identified as such in the site.


Your order will be fulfilled as indicated in the Order Acceptance and in any event within a maximum of 30 days of receipt of your order, unless there are exceptional circumstances or we agree otherwise between us.

Any delivery date indicated on the website, including in the Order Acceptance, are merely estimates and are not binding on us.



The Products will be at your risk from the time of delivery.

Ownership of the Products will pass to you only once the Products have been delivered and we have received full payment of all sums due in respect of the Products, including delivery charges.


The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

The prices indicated on the site include VAT but exclude delivery costs, possible refunds or any other applicable taxes, which will be added to or deducted from the total amount due as set out in the summary of your order indicated prior to payment processing.

Prices are liable to change at any time, but changes will not affect orders we have expressly accepted in an Order Acceptance.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment for all Products must be by credit card, debit card or paypal transaction. We accept Visa or Master card credit/debit card options. Your credit card, debit card or paypal account will be charged at the time that you complete your payment.


11.1 Standard Product

If you have cancelled the Contract between us within the fourteen day cooling-off period (see clause 7.1) for a Standard Product, we will process the refund due to you as soon as possible and within 14 days of the day the Standard Product is returned to us. In this case, we will refund the price of the Standard Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

We will be happy to provide you with a full refund provided that, where delivery has taken place, you have returned the Standard Product to us in the same condition that it was delivered. This right of return is in addition to any other rights, warranties or conditions available to you.

You must notify us of any faulty, damaged or missing Standard Products within 7 working days from receipt of the delivery of your order.

11.2 Powered Blind Product

As the powered blind Product which you order is manufactured according to the measurements you provide, it is very important that your measurements are accurate. We cannot accept the return of the powered blind Product if the measurements provided to us are incorrect. You are advised to read the powered blinds measurement information pages of our website for guidance on how to take the required measurements accurately.

11.3 Faulty Product (Standard or Powered Blind)

Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us, providing we are able to verify that the Product is indeed defective.

We will examine the returned Product and notify you of whether you are entitled to a refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.

11.4 Product Returns Procedure

Please contact our Customer Services department for guidance on our Product returns procedure. Please send all Product securely in the original packaging.

11.5 Refunds

We will usually refund any money received from you using the same credit or debit card reference number used by you to pay for your original purchase.



We guarantee the SOMFY Products you purchase on this site for 3 years from the date of order.


During the guarantee period, if your Product does not operate normally because of a defect in components or manufacturing, we will replace it with an equivalent or identical SOMFY Product.

The guarantee does not cover the cost of dismantling and refitting the Products, nor the replacement of consumables such as batteries.

This guarantee does not affect your statutory rights.

Please note that we do NOT provide installation services and you are fully responsible for arranging installation of the Products.

Operation of guarantee

If your product does not function correctly, please refer the instructions sent with the Product, consult our website, or contact a member of our customer services team on +0800 014 6123 to help you identify the cause of the problem.

Should you consider that your Product bears a defect in components or manufacturing, please contact a member of our customer services team at +0800 014 6123 for instructions on our returns process.

If after examining the the Product is we determine that it is defective in components or manufacturing, we will replace it with an identical or equivalent product.

All Product returned will be at the cost of the customer. We retain the right, should no instructions and/or payment for return be received, to destroy the Product after 30 days.


The warranty will under no circumstances apply if faults are due to any of the following :

– If your product has been used for any other purpose than that for which we advised they are supplied.

– If installation, use or maintenance instructions have been disregarded and in particular :

•  Connection to an unsuitable power source,

•  Installation on or connection to an unsuitable product,

•  Connection to devices that do not comply with standards

– Opening of or modification to the product or its components.

– In the event of shock, fire, lightning, flood, gales or any event beyond our control.


We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which we advise that they are supplied, or in the absence of any such purposes having been advised, for all the purposes for which products of the type are commonly supplied.

Figest B.V. declines all liability for the consequences of installation, use or maintenance of the product which does not comply with the product characteristics, instructions provided by us, uses, or the standards in force : you shall determine the suitability of the Product for its intended use, with reference to usual standards, completed by information we provide to you. You are fully liable for the installation of our products.

We are not responsible for losses which happen as a side effect of the main loss or damage (including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

Nothing in this clause or elsewhere in these terms and conditions limits in any way our liability:

Subject to the exclusions above, our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

Your statutory rights remain unaffected:

We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.



Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to Figest B.V., Jacobus Ahrendlaan 1, 2132 LP, Hoofddorp, Holland or at the following e mail address [email protected]. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


The contract between you and us is binding on you and us and on our respective successors and assigns, as from our acceptance of your order by sending the Order Acceptance e-mail.

You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e) Impossibility of the use of public or private telecommunications networks.

(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´ s only remedy shall be for breach of contract as provided in these terms and conditions.


We have the right to revise and amend these terms and conditions from time to time.

You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


This site, any exchange arising there-from and any Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to the use of this site or such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.